Responsible Gaming

Responsible gaming at Onlywin Casino on onlywinbet-ca.com is based on a simple principle: gambling is a form of entertainment that should remain voluntary, affordable, and under your conscious control. This page explains the risks associated with gambling, how to recognize problematic behavior, and what tools you can use to manage your play.

Onlywin Casino is committed to supporting players in Canada by providing clear information, practical control tools, and access to independent help services. If at any point you feel that gambling is no longer fun, we encourage you to use the limits and self-exclusion options described below and to contact our support team for assistance.

Risk Awareness

Gambling involves financial risk and uncertainty. For some players, this risk can develop into harmful gambling behavior or addiction. Understanding early warning signs is essential to protect yourself and those around you.

Common signs of problematic gambling

• Increasing time spent gambling: Frequently extending sessions, playing late at night, or prioritizing gambling over rest, work, or study.
• Chasing losses: Increasing bet sizes or playing more often in an attempt to recover previous losses.
• Preoccupation with gambling: Constantly thinking about the casino, planning the next session, or feeling restless when not playing.
• Spending beyond your means: Depositing money intended for rent, bills, food, education, or other essential expenses.
• Hiding behavior: Lying to family or friends about how much time or money you spend on Onlywin Casino or deleting transaction/playing history.
• Emotional changes: Feeling anxiety, guilt, irritability, or depression linked to wins and losses, or using gambling to escape problems.
• Borrowing or debt: Taking loans, using overdrafts or credit cards, or borrowing from friends to continue gambling.
• Neglecting responsibilities: Missing work, studies, family events, or social commitments due to gambling sessions.

Self-assessment checklist

Consider the following statements. If you answer "yes" to several of them, your gambling may be risky, and you should consider using our tools and seeking help:

• 1. I spend more time or money on Onlywin Casino than I originally planned.
• 2. I sometimes gamble with money intended for bills, savings, or other essential expenses.
• 3. I have tried to stop or reduce gambling but found it difficult to do so.
• 4. I gamble to escape stress, loneliness, or personal problems.
• 5. I feel guilty or ashamed about my gambling and often hide it from others.
• 6. I have argued with family or friends about my gambling habits.
• 7. I borrow money or use credit to continue gambling when I run out of funds.
• 8. I feel restless, anxious, or irritable when I cannot gamble.

If you recognize yourself in these statements, we strongly recommend using deposit and time limits, considering self-exclusion, and contacting one of the professional support services listed on this page.

Limits & Tools

Onlywin Casino provides configurable limits and control tools to help players in Canada manage their gambling on onlywinbet-ca.com. These tools are designed to encourage planning, prevent overspending, and support breaks from play.

Deposit limits (daily, weekly, monthly)

You can set financial limits directly in your account to restrict how much you can deposit within a given period.

1. Accessing deposit limits:
   • Log in to your account on onlywinbet-ca.com.
   • Go to "My Account" or "Profile" from the main menu.
   • Select the "Responsible Gaming" or "Limits" section.
   • Locate the "Deposit Limits" subsection.
2. Choosing the type of limit:
   • You will usually see three separate fields:
     • Daily deposit limit (24-hour period)
     • Weekly deposit limit (7-day period)
     • Monthly deposit limit (30-day period)
   • You may set one or more of these limits. If in doubt, start low and adjust later if appropriate.
3. Entering amounts:
   • Enter the maximum amount you are prepared to deposit in CAD for each period (for example: Daily - CAD 50; Weekly - CAD 150; Monthly - CAD 400).
   • Confirm your choice by selecting "Save" or "Apply Limit".
4. Increasing and decreasing limits:
   • Decreasing limits: Any request to reduce a limit generally takes effect immediately or as soon as technically possible.
   • Increasing limits: To protect you, any increase or removal of a limit will be subject to a cooling-off period (for example, 24 hours) before it becomes active. You may be required to reconfirm the change after this period.

Important: Deposit limits reduce the risk of sudden overspending but do not guarantee that you will not lose money. Always set limits according to what you can comfortably afford to lose without affecting your essential living expenses.

Time and session limits

Managing how long you spend on the site is as important as limiting how much you deposit.

• Session timer:
  • In your "Responsible Gaming" or "Play Settings" section, you may activate a session timer.
  • Choose the maximum duration for a single continuous session (for example, 30, 60, or 120 minutes).
  • Once the chosen time is reached, you will receive an on-screen notification and may be automatically logged out, depending on the configuration.
• Reality checks:
  • You may also enable periodic pop-up reminders (for example, every 30 or 60 minutes).
  • These reminders show how long you have been playing and your net results within the current session, encouraging you to reassess whether to continue.

Short breaks ("Time-Out")

If you feel you need a short pause without closing your account permanently, you can activate a temporary "Time-Out" period.

1. How to enable Time-Out:
   • Log in and open "My Account" -> "Responsible Gaming" -> "Time-Out" or similar section.
   • Choose a pause duration, typically:
     • 24 hours
     • 48 hours
     • 72 hours
     • Up to several weeks (if available)
   • Read the information about what will happen during your Time-Out, then confirm by clicking "Activate Time-Out".
2. What to expect during Time-Out:
   • You will not be able to place bets or make deposits during the selected period.
   • You may still be allowed to log in only to review account information or withdraw available balances, depending on technical and regulatory settings. If access is disabled, you can contact support for balance-related queries.

Regional compliance note: While Onlywin Casino operates under a Curaçao eGaming licence (no. 365/JAZ) and accepts Canadian players on a cross-border basis, we voluntarily apply responsible gaming standards consistent with widely recognized best practices for the Canadian market.

Self-Exclusion

Self-exclusion is a stronger protective measure for players who feel they are losing control over their gambling. It blocks access to your gaming account for a defined minimum period or permanently. We encourage Canadian players who experience persistent problems to use this tool without delay.

How to request self-exclusion

1. Access the Self-Exclusion section:
   • Log in to your account on onlywinbet-ca.com.
   • Navigate to "My Account" -> "Responsible Gaming" -> "Self-Exclusion".
   • If you cannot locate this menu, contact our support team at [email protected] and request self-exclusion manually.
2. Select the exclusion period:
   • Available options generally include:
     • 6 months
     • 1 year
     • 2 years
     • 5 years
     • Lifetime (permanent exclusion)
   • We strongly advise choosing a longer period if you have already experienced significant harm (debts, relationship issues, mental health concerns).
3. Confirming your decision:
   • Read carefully the explanation of the consequences of self-exclusion presented on the page.
   • Tick any required confirmation boxes (for example, acknowledging that the decision is voluntary and binding).
   • Click "Confirm Self-Exclusion". In some cases you may receive a confirmation e-mail; follow any instructions contained in it.
   • You may also request self-exclusion via e-mail to [email protected]. For your protection, we may ask for additional verification to ensure the request is genuine.

Consequences of self-exclusion

• Account access: During the exclusion period, you will:
  • Not be allowed to log in for gambling activities.
  • Not be able to place bets or make deposits.
  • Not receive marketing communications about promotional offers from Onlywin Casino, as far as technically and legally possible once your request has been processed.
• Balances and withdrawals:
  • Any remaining withdrawable balance will, where possible, be paid out to you according to our standard withdrawal procedures and KYC/AML checks (see: AML and KYC policy).
  • If we need additional information to process a withdrawal (for example, identity or payment method verification), our support team may contact you solely regarding this matter.
• New accounts:
  • You must not attempt to create a new account during your self-exclusion period. If we identify such an account, it may be closed, and any unsettled bets may be voided in line with our Terms & Conditions.
• Ending self-exclusion:
  • For fixed-term exclusions (for example, 6 or 12 months), your account will not automatically become fully available until the term has expired and any additional checks have been completed.
  • We reserve the right to apply a reactivation delay and/or verification process before allowing you to resume gambling.
  • Lifetime self-exclusion is intended to be permanent. Any request to reopen a lifetime-excluded account may be refused.

Support contacts for self-exclusion: If you need assistance setting or understanding self-exclusion, please contact our support team at [email protected]. For general information about our policies, you may also consult [email protected].

Support Resources

Professional, confidential support is essential for anyone affected by gambling-related harm. Onlywin Casino encourages Canadian players to use both local and international resources. The services listed below are independent from Onlywin Casino and provide non-judgmental assistance.

Local support for players in Canada

The following services are known to offer help to individuals experiencing gambling problems in Canada. Availability and conditions may change; please always verify details on the official websites.

• Canada-wide and provincial helplines (examples):
  • ConnexOntario (Ontario residents):
    • Phone: 1-866-531-2600
    • Website: https://www.connexontario.ca
    • Hours: 24/7
    • Languages: English, with access to interpretation for other languages where available.
  • Québec - Gambling: Help and Referral (Jeu: aide et référence):
    • Phone: 1-800-461-0140
    • Website: https://www.aidejeu.ca
    • Hours: 24/7
    • Languages: French and English.
  • Alberta Health Services - Addiction Helpline:
    • Phone: 1-866-332-2322
    • Website: https://www.albertahealthservices.ca
    • Hours: 24/7
    • Languages: English, with interpretation where available.
  • British Columbia - Gambling Support BC:
    • Phone: 1-888-795-6111
    • Website: https://www.gamblingsupportbc.ca
    • Hours: 24/7 support line and chat options.
    • Languages: English and additional languages via interpretation services.

Disclaimer: Onlywin Casino does not control these services and is not responsible for their content or availability. Contact details may change, and services may differ by province or territory.

International support organizations

Self-exclusion schemes in other countries

If you reside in, or are registered with, gambling operators in other regulated markets, you may also consider using national self-exclusion systems, such as:

• United Kingdom - GAMSTOP:
  • Website: https://www.gamstop.co.uk
  • Allows you to self-exclude from all participating UK-licenced online gambling companies.
• Spain - RGIAJ (Registro General de Interdicciones de Acceso al Juego):
  • Website: https://www.ordenacionjuego.es
  • Enables individuals to block access to licensed gambling operators in Spain.

Note: These schemes do not automatically apply to your account with Onlywin Casino on onlywinbet-ca.com, which is operated under a Curaçao licence. You must still set self-exclusion directly with us as described above.

Blocking and filtering software

To add additional barriers between you and gambling websites, you may use specialized blocking tools. These applications are provided by third parties and operate independently of Onlywin Casino.

• Gamban
  • Website: https://www.gamban.com
  • Software that can block access to a wide range of gambling websites and apps across devices.
• BetBlocker
  • Website: https://www.betblocker.org
  • Free tool that allows users to restrict access to thousands of gambling sites.

Before installing any software, please review the provider's terms, privacy policy, and compatibility with your devices.

Family and affected others support

Family members, partners, and friends of people with gambling problems may also need confidential support. Many helplines and organizations listed above provide dedicated resources for affected others. In addition, you may find:

• Gam-Anon: A support fellowship for family and friends of compulsive gamblers - https://www.gam-anon.org.
• Local community centres, mental health clinics, and online forums that offer group support for relatives of individuals with addictions.

Confidentiality: When you contact independent services, your discussions are usually confidential within the limits of local laws (for example, immediate risks to life). Onlywin Casino will not be informed unless you choose to share information with us.

Help for Family

Gambling problems often affect not only the player but also those close to them. If you are a family member or friend of someone who you believe has a gambling problem, you may feel worried, angry, or helpless. You are not alone, and support is available.

How to approach a loved one about gambling

• Choose the right moment: Speak when both of you are calm, and the person is not currently gambling or under the influence of alcohol or drugs.
• Use non-judgmental language: Focus on how their behavior affects you ("I feel worried when...") instead of accusing or blaming ("You always...").
• Be specific: Provide concrete examples of financial problems, missed events, or emotional changes that concern you.
• Listen actively: Give them time to respond, listen without interrupting, and acknowledge their feelings even if you disagree.
• Avoid enabling: Refrain from paying off debts or repeatedly lending money if this allows the gambling to continue.

Encouraging the person to seek help

• Suggest completing the self-assessment checklist on this page together and discussing the results.
• Offer to help them:
  • Contact a local or national helpline listed in the "Support Resources" section.
  • Set deposit and time limits or activate self-exclusion on onlywinbet-ca.com.
  • Install blocking or filtering software on their devices.
• Encourage them to consult a licensed psychotherapist, counsellor, or addiction specialist experienced in gambling disorders.
• Respect their autonomy but make clear boundaries regarding financial support and shared responsibilities.

Support for family members and friends

Taking care of yourself is essential when supporting someone with a gambling problem. Consider the following options:

• Family support groups:
  • Gam-Anon - peer support for relatives and friends of people with problem gambling.
  • Online forums and moderated chats linked from organizations such as Gambling Therapy or provincial services in Canada.
• Professional counselling:
  • Many provincial health services and community clinics in Canada offer individual or family counselling related to gambling problems.
  • A licensed psychotherapist can help you manage stress, set boundaries, and develop coping strategies.
• Emergency assistance:
  • If you believe there is an immediate risk of self-harm, violence, or serious financial harm, contact emergency services or a crisis helpline in your province or territory.

Operator's Commitment

Onlywin Casino, operated for Canadian players on onlywinbet-ca.com under a Curaçao eGaming licence (365/JAZ, valid to 31 December 2026), is committed to upholding high standards of player protection and responsible gambling. While our licence is issued in Curaçao, we align our practices with widely accepted industry standards applicable to Canadian users.

Internal risk monitoring and interventions

• Behavioral analysis:
  • We may use automated and manual systems to review gameplay and transactional patterns for indicators of potential harm, such as:
    • Significant and rapid increases in deposit amounts.
    • Frequent deposits in a short period.
    • Extended continuous play sessions without breaks.
    • Repeated attempts to reverse withdrawals or chase losses.
  • This analysis is conducted in line with our privacy and cookies policy and applicable data protection laws.
• Warning messages and prompts:
  • When risk patterns are detected, we may display on-screen notifications reminding you to:
    • Review your deposit and time limits.
    • Consider taking a Time-Out or self-exclusion.
    • Consult external support services.
  • We may also temporarily restrict certain promotional offers to reduce exposure to incentives.
• Proactive contact by support:
  • In specific circumstances suggesting heightened risk (for example, exceptionally high losses over a short period, repeated signs of distress in communications), our support team may contact you via e-mail using the contact data associated with your account.
  • Such contact will aim to:
    • Inform you about available responsible gaming tools.
    • Offer the option of setting or tightening limits or self-exclusion.
    • Refer you to professional support organizations.
  • We may, at our discretion and in accordance with our Terms & Conditions, apply temporary restrictions to your account if we have serious concerns about your welfare.

Data and confidentiality: Any analysis or intervention is carried out with respect for your privacy and in accordance with our AML and KYC obligations (AML and KYC policy) and applicable data protection standards. Information about your responsible gaming status is treated confidentially within the limits of the law.

Updates

The responsible gaming practices of Onlywin Casino and relevant legal frameworks may evolve over time. We therefore reserve the right to amend this Responsible Gaming page to reflect:

• Changes in our internal policies, tools, or technical capabilities.
• Updates to licensing conditions, regulatory guidance, or best-practice standards relevant to Canadian players.
• Corrections, clarifications, or expansions to ensure clearer information for users.

How you will be informed of changes:

• Website notifications: Significant updates may be highlighted through banners or notices on onlywinbet-ca.com, particularly within the "Responsible Gaming" and "Terms & Conditions" sections.
• E-mail communication: Where appropriate and feasible, we may inform registered players of material changes by e-mail using the contact details linked to their accounts.
• Document versioning: The "last updated" date at the bottom of this page indicates when the content was most recently revised.

Last updated: 06 November 2026.

Contact & Feedback

If you have any questions, concerns, or feedback regarding responsible gaming at Onlywin Casino, or if you wish to request support with limits, Time-Out, or self-exclusion, you can contact us using the details below.

Responsible gaming contacts

• E-mail (support - primary): [email protected]
• E-mail (general information): [email protected]
• Website: https://onlywinbet-ca.com

Note: A dedicated phone number and contact forms for responsible gaming matters have not been specified. If and when such channels are introduced, they will be displayed on this page and within your account area.

Feedback and self-control requests

You may contact us to:

• Request assistance in setting or adjusting deposit, loss, or time limits.
• Ask for a Time-Out or self-exclusion if you cannot access the relevant menu.
• Provide feedback about the clarity or effectiveness of our responsible gaming measures.
• Report any concern that another person may be using your account in a harmful way.

When contacting us about responsible gaming, please clearly state this in the subject line of your e-mail (for example, "Responsible Gaming - Self-Exclusion Request" or "Responsible Gaming - Limit Adjustment"). This helps our team prioritize and handle your request promptly and sensitively.

Important legal notice: While Onlywin Casino strives to provide effective tools and support, the ultimate responsibility for managing your gambling behavior rests with you. Nothing on this page constitutes legal, financial, or medical advice. If you believe you may have a gambling disorder or related mental health condition, we strongly recommend that you contact qualified healthcare professionals and specialized support services in addition to using the measures available on onlywinbet-ca.com.