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Terms & Conditions

These Terms and Conditions ("Terms") govern your relationship with the operator of the online gambling services made available through the website https://onlywinbet-ca.com ("Website") as accessed by users of Onlywin Casino. By registering an account, accessing, or using the services, you agree to be bound by these Terms as amended from time to time. These Terms are effective as of 1 January 2026.

Definitions

For the purposes of these Terms, the following definitions apply:

  • Operator: The offshore online gambling operator that owns and/or operates the Website and provides the gaming services to users of Onlywin Casino under an online gambling licence issued in Curaçao (master sub-licence no. 365/JAZ), including any of its payment processing subsidiaries (including a payment processing subsidiary in Cyprus).
  • Website: The online platform available at https://onlywinbet-ca.com, including all pages, subpages, mobile and tablet versions, and related services, through which Onlywin Casino offers remote gambling products and services to users in Canada on an offshore basis.
  • Brand / Onlywin Casino: The commercial brand "Onlywin Casino" used by the Operator in connection with the Website and the services made available to customers of Onlywin Casino.
  • User or Player: Any natural person who accesses the Website, registers an account, or otherwise uses the services offered on the Website, regardless of whether they place bets or wagers.
  • Account: A uniquely assigned player account created by a User on the Website, identified by registration details and credentials, and used to access games, place bets, deposit funds, and request withdrawals.
  • Services: Any online gambling, betting, casino, live casino, or ancillary services, features, content, or functionality made available by the Operator through the Website.
  • Game(s): Any casino game, slot, table game, live dealer game, or other gambling product made available on the Website, whether provided directly or via third-party software providers.
  • Bet or Wager: Any amount of real money funds or bonus funds staked by a Player on the outcome of a Game or other gambling event offered via the Website, including spins, hands, rounds, and similar game actions with a monetary value.
  • Bonus: Any promotional value, including bonus money, free spins, cashback, free bets, tournament entries, or similar incentives credited to a Player's Account in accordance with promotional terms and conditions.
  • Bonus Funds: Any part of the Account balance that consists of Bonus value and that is subject to specific wagering requirements, restrictions, and expiry terms.
  • Real Money Balance: The part of the Account balance that consists of funds deposited by the Player and any winnings derived from such funds and which are not subject to wagering requirements or other bonus restrictions.
  • Wagering Requirements or Wager: The total amount that must be staked by a Player using Bonus Funds and/or Real Money Balance, as specified in a given promotion, before Bonus Funds and any associated winnings may be converted to withdrawable Real Money Balance.
  • KYC (Know Your Customer): The identification and verification processes, including collection of documents and information, carried out by the Operator for regulatory, anti-money laundering ("AML"), counter-terrorist financing, fraud prevention, and responsible gambling purposes.
  • Payment Method: Any payment channel supported by the Website for deposits and withdrawals, such as credit and debit cards, e-wallets, bank transfers, prepaid vouchers, or cryptocurrencies, whether processed directly by the Operator or by its payment processing subsidiary or third-party providers.
  • Restricted Jurisdiction: Any country, province, territory, or region in which the access to, or use of, the Services is illegal or requires a local licence or authorization that the Operator does not hold. The Services are offered to Canadian residents on an offshore basis and are not locally regulated in Canada.
  • Personal Data: Any information relating to an identified or identifiable natural person as defined under applicable data protection laws and as further described in the Operator's privacy policy available at https://onlywin.com/privacy-policy.
  • Terms: These Terms and Conditions, including any amendments, annexes, and any other rules, policies, or agreements expressly incorporated by reference (such as the general Terms & Conditions at https://onlywin.com/terms-and-conditions, AML/KYC policy, privacy policy, and responsible gaming policy).

Account Registration

Eligibility and Age Requirements

  • Minimum age: To open an Account and use the Services, you must be at least 18 years of age or older if the laws of your province/territory of residence prescribe a higher minimum age for online gambling. By registering, you represent and warrant that you satisfy this requirement.
  • Legal capacity: You must have full legal capacity to enter into binding contracts under the laws applicable to you. Accessing or using the Services is strictly prohibited where it is unlawful or where you are subject to any gambling self-exclusion or prohibition.
  • Canadian context: The Website accepts Players located in Canada on an offshore basis under a Curaçao licence. It is your sole responsibility to ensure that accessing and using the Services does not violate any applicable federal, provincial, territorial, or local laws or regulations that apply to you.

Account Creation Process

  1. Registration form: To open an Account, you must complete the online registration form on the Website, providing at least your full name, date of birth, place of residence, contact email, and any other mandatory information requested by the Operator.
  2. Email verification: Upon submitting the registration form, you may be required to verify your email address by following a confirmation link sent to the email provided. The Operator may restrict Account functions until such verification is completed.
  3. Single account rule: You may register and hold only one Account on the Website. Creating multiple Accounts (duplicate, fictitious, or on behalf of third parties) is strictly prohibited and may result in closure of all related Accounts and forfeiture of Bonuses and/or winnings.
  4. Jurisdictional checks: The Operator may use technical and procedural measures (e.g., IP checks, geolocation, document verification) to assess whether your registration and use of the Services comply with applicable restrictions. Providing misleading information to circumvent jurisdictional or age restrictions is strictly prohibited.

KYC and Verification

  1. Verification requirement: In accordance with the Operator's AML/KYC policy at https://onlywin.com/aml-policy, you may be required to verify your identity, age, residence, and ownership of Payment Methods before any withdrawal and at any other time at the Operator's discretion.
  2. Documents: Verification may include, without limitation:
    • Government-issued photo ID (passport, national ID, or driver's licence);
    • Proof of address (utility bill, bank statement, tax notice) not older than three (3) months;
    • Proof of ownership for Payment Methods (e.g., redacted card copy, bank or e-wallet statement);
    • Additional documents or information reasonably requested to comply with legal or regulatory obligations.
  3. Timing: The Operator will use reasonable efforts to complete KYC reviews within commercially reasonable timeframes; however, processing times may vary depending on the quality and completeness of the documents provided.
  4. Non-compliance: Failure to complete verification to the Operator's satisfaction may result in restrictions on deposits, betting, and withdrawals, temporary suspension, or closure of your Account, and potential voiding or freezing of transactions subject to applicable law.

User Obligations

  • Accuracy of data: You must provide true, accurate, current, and complete information during registration and keep such information up to date. You must promptly notify the Operator of any changes to your personal details or contact information.
  • Account security: You are solely responsible for maintaining the confidentiality of your login details, including username, password, and any multi-factor authentication data. Any activity carried out through your Account will be deemed to have been performed by you.
  • Unauthorized use: You must immediately notify the Operator via [email protected] if you suspect any unauthorized access to or use of your Account. The Operator accepts no liability for losses arising from unauthorized access resulting from your failure to safeguard credentials.
  • Third-party access: Sharing or transferring your Account, credentials, or access to any third party (including minors) is strictly prohibited. You must not act on behalf of or for the benefit of any other person.
  • Compliance: You agree to comply with these Terms, the general terms at https://onlywin.com/terms-and-conditions, the AML/KYC policy, privacy policy, responsible gaming guidelines at https://onlywin.com/responsible-gaming, and any additional rules published on the Website.

Betting & Gameplay Rules

General Principles

  • Game rules: Each Game offered on the Website is governed by its specific rules, pay tables, and return-to-player ("RTP") information as displayed within the Game interface or, where applicable, on the game provider's information page. By participating in a Game, you accept those rules in addition to these Terms.
  • Randomness and fairness: Outcomes of Games are determined by a random number generator ("RNG") or, in the case of live dealer Games, by randomized physical processes. The Operator takes reasonable steps to ensure that the Games are fair and operate in accordance with their stated rules.
  • Local restrictions: Some Games, features, jackpots, or software providers may not be available in certain provinces, territories, or to specific Users due to regulatory or technical restrictions.

Placing Bets

  1. Funding requirement: You may only place Bets if your Account holds sufficient available balance (Real Money Balance or, where permitted, Bonus Funds). Bets cannot exceed your current available balance.
  2. Minimum and maximum stakes: Each Game sets its own minimum and maximum bet limits, which are displayed in the Game interface. You must ensure that any Bet you place complies with those limits.
  3. Confirmation of Bets: A Bet is considered placed and accepted once it has been confirmed by the Game server and appears in the transaction history. Once accepted, a Bet cannot usually be cancelled or amended by the Player.
  4. Currency: The primary operating currency of the Website is displayed in the cashier interface (typically CAD or another currency indicated there). Where currency conversion is involved, the applicable exchange rate and any fees will be determined by the Operator or the relevant payment provider.
  5. Use of Bonus Funds: If Bonus Funds are active, the order in which Real Money Balance and Bonus Funds are used for Bets (e.g., real money first, then bonus money) will be determined by the applicable bonus rules published for each promotion.

Cancellation and Modification of Bets

  • Player-initiated cancellation: Once a Bet has been confirmed, it generally cannot be cancelled or changed by the Player. Exceptionally, some Games may allow certain in-game cash-out or surrender options as per their rules.
  • Operator-initiated voiding: The Operator reserves the right to void, suspend, or cancel any Bet in whole or in part where:
    • the Bet was placed or settled as a result of a technical error, software malfunction, misconfiguration, or incorrect game parameters;
    • there is evidence or reasonable suspicion of fraud, collusion, advantage play, bonus abuse, or use of prohibited software (including bots or automated betting tools);
    • the Bet was accepted at odds, pay tables, or parameters that were clearly incorrect or manifestly erroneous; or
    • the Player was in breach of these Terms or of applicable law at the time the Bet was placed.
  • Settlement corrections: If a Game round or Bet is mistakenly settled (e.g., due to human or technical error), the Operator may correct the settlement by adjusting the Account balance to what it would have been had the error not occurred. This may involve reversing winnings or re-crediting stakes.

Conduct in Live Casino and Chats

  • Respectful behaviour: You must at all times behave respectfully towards other Players, dealers, and staff. Any abusive, discriminatory, harassing, threatening, or otherwise inappropriate language or conduct in chats, live casino environments, or communications with support will not be tolerated.
  • Prohibited content: You must not use chat or other interactive features to:
    • insult, defame, harass, or threaten any person;
    • promote violence, hatred, discrimination, or illegal activities;
    • advertise or solicit for other websites, services, or products;
    • share personal data of others without consent; or
    • attempt to collude or coordinate betting strategies with other Players in a manner that may provide an unfair advantage or compromise fairness.
  • Fraud and prohibited tools: You must not engage in cheating, use automated software or bots, exploit software bugs, use VPNs or proxy tools to circumvent territorial restrictions (where prohibited), or participate in syndicate betting or collusion. Suspected violations may lead to immediate suspension and investigation.
  • Moderation: The Operator and/or its service providers may monitor and moderate chats. Messages may be logged, reviewed, edited, or removed where necessary to enforce these rules or legal obligations.

Bonus Terms

Activation of Bonuses

  • Eligibility: Bonuses, promotions, and special offers (collectively "Promotions") are made available at the Operator's discretion and may be limited to specific Players, markets, or time periods. Some Promotions are available only to newly registered Players; others may be targeted to returning Players.
  • Opt-in and codes: Certain Promotions require explicit opt-in, activation in the cashier, or entry of a promo code. Failure to follow the stated activation instructions may result in non-allocation of the Bonus.
  • Bonus crediting: Unless otherwise stated, Bonuses will be credited to your Account after:
    • successful completion of the qualifying action (e.g., first deposit, minimum deposit amount, specific game play); and
    • confirmation by the Operator that all eligibility requirements are met.
  • Time-limited offers: Each Promotion is subject to a validity period specified in its terms, not exceeding 31 December 2026 unless otherwise expressly indicated. The Operator may withdraw or modify Promotions prospectively at any time.

Wagering Requirements and Timeframes

  1. Standard wagering: Unless expressly stated otherwise in the relevant Promotion, Bonus Funds and any winnings derived from them are subject to wagering requirements before they may be withdrawn. The standard wagering requirement, where applied, will be clearly displayed in the promotional details.
  2. Wagering mechanics: Only qualifying Bets on eligible Games will count towards wagering. Certain Games may contribute a lower percentage or 0% toward wagering due to their lower house edge or structure.
  3. Time limits: Bonuses and associated wagering requirements must usually be completed within a specified period (e.g., 7, 14, or 30 days from activation), as indicated in the Promotion details. If wagering is not completed within the stated timeframe, the Bonus and any associated winnings may be forfeited and removed from your Account.
  4. Bet size limits: When wagering an active Bonus, there may be a maximum allowed Bet size (e.g., a fixed amount per spin or hand). Exceeding this maximum may be considered bonus abuse and can result in confiscation of Bonuses and winnings.

Prohibited Games and Actions

  • Game restrictions: Some Games or game categories (such as certain table games, low-risk bets, or jackpot slots) may be excluded from or have a reduced contribution to wagering requirements. Such restrictions will be indicated in the Promotion terms or a general list on the Website.
  • Irregular play: The following, among others, may be treated as irregular play or bonus abuse:
    • placing low-risk or opposite bets (e.g., covering most or all outcomes) to artificially complete wagering;
    • using Bonus Funds solely to progress through high-variance portions of a Game to later benefit from Real Money Balance;
    • colluding with other Players to exploit Promotions; or
    • deliberately delaying game rounds, "banking" free spins or bonus features for later use after wagering is completed, where restricted by game rules.
  • Consequences: In cases of suspected or confirmed bonus abuse, fraudulent behaviour, or breach of promotional terms, the Operator may:
    • remove Bonus Funds and associated winnings from your Account;
    • void affected Bets and adjust balances;
    • suspend or close your Account; and/or
    • refuse participation in future Promotions.

Combining Promotions

  • One active Bonus rule: Unless explicitly allowed, only one active Bonus may be in play at any given time. Activating a new Bonus may cause the existing Bonus and associated wagering progress to be forfeited.
  • Non-stacking: Bonuses, free spins, cashback, and other Promotions cannot normally be combined or "stacked" on the same deposit or Bets unless the specific promotion expressly authorises cumulative benefits.
  • Order of application: The Operator reserves the right to determine the order in which Bonuses are applied and wagered, and to exclude certain Promotions from being used in conjunction with others.
  • Changes and cancellations: The Operator may modify, suspend, or cancel any Promotion prospectively, provided that this does not affect Bonuses or winnings already accrued in accordance with the then-current terms, subject to the Operator's rights in cases of irregular play or breach.

Payments & Withdrawals

Deposit Methods and Conditions

  • Supported methods: The Website may support a range of Payment Methods including, without limitation, credit and debit cards, e-wallets, bank transfers, prepaid vouchers, and selected cryptocurrencies, as displayed in the cashier interface for Canadian Players.
  • Processing entities: Deposits may be processed by the Operator, its payment processing subsidiary in Cyprus, or third-party payment service providers. Transaction descriptors on your bank or card statements may therefore show different trading names.
  • Limits: Minimum and maximum deposit limits vary by Payment Method and may be displayed in the cashier or during the deposit process. The Operator may impose additional limits based on your profile, KYC status, or responsible gambling settings.
  • Fees: The Operator aims not to charge deposit fees. However, any fees imposed by your bank, card issuer, or payment provider (including currency conversion fees) are your sole responsibility.
  • Availability of funds: Deposited funds are normally credited to your Account shortly after the transaction is approved. The Operator is not responsible for delays caused by payment providers or banking systems.

Withdrawals

  1. Withdrawal methods: Withdrawals will, where reasonably possible, be processed to the same Payment Method used for deposits. The Operator may restrict withdrawals to specific methods due to technical or regulatory considerations.
  2. KYC and AML controls: Before processing withdrawals, the Operator may require completion of KYC verification in line with its AML/KYC policy at https://onlywin.com/aml-policy. Additional checks may be conducted for cumulative or large withdrawals.
  3. Processing times: The Operator endeavours to review and approve withdrawal requests within a reasonable timeframe, typically within a few business days, subject to KYC and risk checks. Actual receipt of funds may be delayed further by your payment provider or bank.
  4. Limits: Minimum and maximum withdrawal limits per transaction, per day, week, or month may apply and will be indicated in the cashier or on the Website. The Operator may also set bespoke limits in line with risk and responsible gambling considerations.
  5. Pending withdrawals: While a withdrawal request is pending, you may, where allowed, cancel it and return the amount to your Account balance. Using this option for repeated betting may undermine safer gambling practices and is discouraged.

Conditions for Refunding Bets, Deposits, and Bonuses

  • No unconditional refunds: Deposits and Bets are generally final and non-refundable once confirmed, subject to the provisions regarding technical errors, voided Bets, and regulatory obligations.
  • Refunds due to errors: If a game malfunction, technical failure, or payout error occurs, the Operator may:
    • void affected Bets and re-credit the original stake to your Account; or
    • correct the settlement and adjust your balance accordingly.
  • Chargebacks: You must not initiate chargebacks or similar payment reversals without valid grounds. Unauthorised chargebacks may lead to Account suspension, recovery of outstanding amounts, and involvement of collection agencies where permitted by law.
  • Bonus-related funds: Where Bonuses or associated winnings are removed due to breach of bonus rules, fraud, or irregular play, the Operator will normally retain your deposited Real Money Balance (less any amounts already carried into voided Bets) unless otherwise required by law.
  • Inactive and closed Accounts: Upon closure of your Account (whether by you or the Operator, subject to these Terms), the Operator will, where legally and technically feasible and subject to AML/KYC rules, pay out your remaining Real Money Balance. Any Bonus Funds that remain subject to wagering will generally be forfeited at closure.

Limitation of Liability

Operator's Obligations

  • Service provision: The Operator will use reasonable skill and care to operate the Website, offer fair Games, and process transactions in accordance with these Terms and applicable Curaçao licensing conditions.
  • Accuracy of results: The Operator seeks to ensure that game results are correctly recorded and that Account balances reflect actual game outcomes, subject to corrections described in these Terms.
  • Security: The Operator implements commercially reasonable technical and organisational measures to protect the integrity and security of its systems and your Account, consistent with industry standards and its privacy and AML/KYC policies.

Exclusions of Liability

  • Technical failures and interruptions: To the fullest extent permitted by applicable law, the Operator is not liable for any loss, damage, or inconvenience arising from:
    • interruptions, delays, or unavailability of the Website or Services;
    • network failures, internet outages, or communication errors on your or third parties' side;
    • hardware or software malfunctions, including but not limited to device compatibility issues, browser problems, or configuration errors outside the Operator's systems.
  • Third-party services: The Operator is not responsible for acts or omissions of third-party game providers, payment service providers, or other external partners, except to the extent required by applicable law.
  • Indirect and consequential damages: To the extent permitted by law, the Operator is not liable for:
    • any indirect, incidental, special, punitive, or consequential damages;
    • loss of profits, expected winnings, business, goodwill, or data; or
    • any claims arising from your failure to comply with these Terms or with local laws.
  • Illegal use: You access the Website and use the Services at your own risk. The Operator does not accept liability where your use is illegal under the laws of Canada (federal, provincial, or territorial) or any other jurisdiction applicable to you.

Maximum Liability

  • Cap on compensation: Subject to any mandatory rights under applicable law that cannot be excluded or limited, the Operator's total aggregate liability to you arising out of or in connection with your use of the Website and Services, whether in contract, tort, negligence, or otherwise, shall not exceed:
    • the amount of the Bet or Wager placed by you in relation to the specific Game or transaction giving rise to the claim; or
    • where no single Bet is directly attributable, the total amount of deposits you made to your Account in the six (6) months preceding the event giving rise to the claim, up to a reasonable cap determined by the Operator.
  • Consumer rights: Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under applicable law, including certain statutory consumer protections that may apply to you.

Intellectual Property Rights

Ownership

  • Website content: All content available on the Website, including but not limited to text, graphics, logos, icons, images, audio clips, video, software, code, and design elements, is owned by the Operator or its licensors and is protected by copyright, trademark, and other intellectual property laws.
  • Software: The software, including the RNG, platform, and game client software (whether downloadable or browser-based), is licensed to the Operator by third-party developers or owned by the Operator. You obtain no rights in such software other than a limited, revocable licence to use it to access the Services pursuant to these Terms.
  • Trademarks: "Onlywin Casino" and any related names, logos, or branding used on onlywinbet-ca.com are trademarks or trade dress of the Operator and/or its affiliates or licensors, and may not be used without prior written consent.

Permitted and Prohibited Use

  • Limited licence: The Operator grants you a personal, non-exclusive, non-transferable, revocable licence to access and use the Website and its content solely for your own private, non-commercial entertainment purposes in accordance with these Terms.
  • Restrictions: You may not, without the prior written consent of the Operator:
    • copy, reproduce, modify, adapt, translate, distribute, transmit, publish, display, or otherwise exploit any part of the Website or its content;
    • decompile, reverse engineer, disassemble, or otherwise attempt to derive the source code of any software used in connection with the Services, except where permitted by mandatory law;
    • create derivative works based on the Website or the software;
    • remove, alter, or obscure any copyright, trademark, or other proprietary rights notices.
  • User content: If you submit any content (such as reviews, feedback, chat messages, or suggestions), you grant the Operator a worldwide, royalty-free, irrevocable licence to use, reproduce, modify, and display such content for the purposes of operating and improving the Services, subject to applicable privacy laws.

Privacy & Data Protection

The collection, use, storage, and disclosure of your Personal Data in connection with Onlywin Casino and the Website are governed by the Operator's privacy and cookies policy available at https://onlywin.com/privacy-policy. By using the Services, you acknowledge that your Personal Data will be processed in accordance with that policy and any applicable data protection laws.

  • The privacy policy explains, among other things, the categories of Personal Data processed, the purposes of processing (including AML/KYC, payment processing, fraud prevention, and responsible gambling), your rights in relation to your data, and how to exercise those rights.
  • The Operator may share your Personal Data with trusted third parties (such as payment providers, verification services, game providers, and regulatory bodies) where necessary to provide the Services, comply with legal obligations, or protect its legitimate interests, always subject to applicable law.

Changes to Terms

Amendment Procedure

  • Right to modify: The Operator may amend, update, or replace these Terms from time to time to reflect changes in legal requirements, regulatory guidance, technical developments, or business needs.
  • Notification: Where changes are material, the Operator will use reasonable means to notify you, which may include:
    • posting the updated Terms on the Website with an updated "effective as of" date;
    • displaying an in-site banner or pop-up notification upon login; and/or
    • sending an email notification to the address registered in your Account.
  • Prospective effect: Unless required by law or regulatory authority, amendments will apply prospectively and will not affect rights and obligations that have already accrued under previous versions of the Terms.

Your Options in Case of Disagreement

  • Acceptance by use: By continuing to access or use the Website or Services after the updated Terms have come into effect, you will be deemed to have accepted the amended Terms.
  • Discontinuation of use: If you do not agree with any amendment, your sole remedy is to stop using the Services and request closure of your Account in accordance with the termination provisions of these Terms. In such case, your remaining Real Money Balance, if any, will be handled in line with the Account closure rules and applicable AML/KYC obligations.

Termination & Suspension

Operator's Right to Suspend or Close Accounts

  • Grounds for action: The Operator may, at its reasonable discretion, suspend or close your Account, restrict access to the Services, withhold or freeze funds, or void Bets where:
    • you breach or are reasonably suspected of breaching these Terms or any related policies (including AML/KYC and bonus terms);
    • you provide misleading, false, or incomplete information during registration or verification;
    • there is suspicion of fraud, money laundering, terrorist financing, tax evasion, or any other illegal activity;
    • you initiate chargebacks or otherwise reverse legitimate payments without valid justification;
    • you abuse Bonuses or engage in irregular betting patterns, collusion, or cheating; or
    • the Operator is required to do so by law, a regulator, payment provider, or court order.
  • Temporary suspension: The Operator may temporarily suspend your Account while investigating any suspected breach or risk. During suspension, you may be unable to deposit, bet, or withdraw until the matter is resolved.

Player-Initiated Account Closure

  • Voluntary closure: You may at any time request closure of your Account by contacting customer support at [email protected]. The Operator may require confirmation and may ask for reasons to help improve the service and address responsible gambling concerns.
  • Self-exclusion: If available on the Website, you may also choose self-exclusion or apply limits for responsible gambling purposes, in line with the responsible gaming policy at https://onlywin.com/responsible-gaming.

Refunding Funds upon Termination

  • Real Money Balance: Upon closure of your Account (whether initiated by you or by the Operator), and subject to completion of any outstanding KYC checks and legal obligations, the Operator will use reasonable efforts to return your remaining Real Money Balance (if any) using an appropriate Payment Method.
  • Bonus Funds: Any active Bonuses and associated winnings that remain subject to wagering requirements at the time of closure will normally be forfeited, unless the Operator is required by law or regulator to handle them differently.
  • Withheld funds: Where the Account is closed or funds are withheld due to suspected illegal activities, fraud, or breach of AML/KYC obligations, the Operator may be required to retain or forfeit funds and/or report to competent authorities, in accordance with applicable law and its licence conditions.

Notification

  • Communication: Where legally permitted and practicable, the Operator will notify you of any decision to suspend or close your Account, and of any relevant reasons, via email to the address registered in your Account or via on-site notification.
  • Appeal: You may contact customer support if you believe that a suspension or closure has been made in error. The Operator will review your case, but its ultimate decision shall, subject to applicable law, be final.

Governing Law & Jurisdiction

Applicable Law

  • Licensing jurisdiction: The Services are provided under an online gambling licence issued in Curaçao (master sub-licence no. 365/JAZ), and the Operator is subject to the regulatory oversight of Curaçao eGaming under the Curaçao Gaming Control Board. Licence validity is currently indicated as extended to 31 December 2026, subject to regulatory updates.
  • Governing law: Unless otherwise required by mandatory consumer protection laws that apply to you, these Terms, your use of the Website, and any contractual or non-contractual disputes arising out of or in connection with the Services shall be governed by and construed in accordance with the laws of Curaçao.

Dispute Resolution

  • Internal complaint process: If you have a complaint regarding the Services, you should first contact customer support at [email protected], providing all relevant details and supporting evidence. The Operator will investigate and endeavour to respond within a reasonable time.
  • Escalation: If the matter cannot be resolved through the internal process, you may have the option, where available, to escalate the complaint to a recognised dispute resolution body or to the relevant Curaçao regulatory authority, in accordance with information that may be provided on the Website or via the Curaçao eGaming validator portal at https://validator.curacao-egaming.com (exact validation URL may be specified there).
  • Court jurisdiction: Subject to any alternative dispute resolution mechanism available to you under applicable law, any dispute not resolved amicably shall be submitted to the competent courts of Curaçao. Nothing in this clause affects any rights you may have under mandatory laws that grant jurisdiction to the courts of your habitual residence.

Contact Information

If you have any questions, concerns, or complaints regarding these Terms or your use of the Services associated with Onlywin Casino, you may contact the Operator using the following details:

  • Website: https://onlywinbet-ca.com (official casino website for Canada)
  • Support email: [email protected] (primary contact for customer support, account issues, payments, and responsible gambling queries)
  • General information email: [email protected] (general inquiries, information requests, and non-urgent matters)

Phone numbers, mailing address, headquarters, and legal entity details are not specified in these Terms. Where such information becomes available or required by law, it will be provided on the Website or in an updated version of these Terms or related policies.